Q: Are your products truly handcrafted?
A: YES! We value ourselves as an emerging artisan bath & body care business and all of our products are handcrafted and inspected by our small team.
Q: Do you use preservatives in your products?
A: We use an all natural preservative in our Bare Velvet and Sugar Mint Whipped Body Scrubs. All other products that we craft are preservative free and 100% natural.
Q: Are your products made to order?
A: Yes, All our our products are made to order in small batches for complete freshness.
Q: Skin Flo products smell so good, do you use synthetic fragrances?
A: Thank You! No, all of our products are made with essential oils and or 100% non-toxic natural fragrances.
Q: What is the shelf life of Skin Flo products?
A: The shelf life varies from product to product and are listed on our product pages as well as the product label. If you have a question about a specific question about a product please contact us.
Q: I'm interested in selling Skin Flo products in my store. How can I apply to be a wholesale retailer?
A: Awesome! Please check out our Become A Retailer page and fill out the form. Please allow our team 48 - 72 hours to review it and get back with you.
At Skin Flo we work hard to find the right shipping supplies and product packaging. We pack everything up carefully and in the most secure way possible. However, once the package leaves our facility we are not responsible for damaged items caused by the shipping carrier. If your item arrives damaged due to the shipping carrier please contact us and we will work with you to resolve the issue.
COVID-19 POLICY AND WHAT WE'RE DOING
It’s 2021 and it looks like Covid-19 is not going anywhere anytime soon! At the Skin Flo headquarters we are doing everything we can to ensure orders are processed and shipped in a reasonably, timely manner. All of our wonderful staff members are fully vaccinated against the virus and we follow strict protocols to keep our lab, product packaging and shipping materials clean and sanitized. Any product(s) that are returned/exchanged will be disposed of and not resold. We love our customers and want you to know that your safety and health is our number one priority!
TERMS & CONDITIONS
Skin Flo reserves the right to amend any information, including but not limited to prices, technical product specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Skin Flo has the right to cancel the order and refund any amount paid in the best way. Skin Flo shall also notify the customer of equivalent replacement products if available.